Insights on Operations

The CEO: Architect of the new operations agenda

To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile operations. That requires big changes—and commitment from the very top of the organization.
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Article

Resilience: The whole-company fitness challenge
– To build resilience in volatile markets, most companies will need to change across the full span of their operations.
Video

The need for resiliency
– Here’s how leading companies can build a business that’s ready for tomorrow.

Operational Resilience

Article

How to deal with price increases in this inflationary market
– The return of inflation makes price negotiation a more demanding—and strategically critical—capability.
Article

Navigating the labor mismatch in US logistics and supply chains
– Structural shifts in the labor market have left companies struggling to recruit and retain workers. But a set of concrete actions... can help address this imbalance across value chains.
Article

How COVID-19 is reshaping supply chains
– Companies have only partly addressed the weaknesses in global supply chains exposed by the coronavirus pandemic. In the face of... new challenges, finishing the job is even more urgent.
Article

Managing the risks and returns of intelligent automation
– As companies accelerate the adoption of automation and artificial intelligence, they need a better way to maximize the benefits... of these new technologies while minimizing the risks.

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Latest Insights

Article

From speech to insights: The value of the human voice
– In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make voice-data analysis easier to achieve, for lasting results.
Article

Risk and resilience in consumer-goods supply chains
– Consumer-goods makers’ supply chains are weathering enormous strain. Here’s a quick look at how to strengthen them for the future.
Article

The digital spend control tower: Shift spending mindsets at scale
– Applying digital to a spend control tower helps manage purchasing demand across an entire organization. The result: new mindsets that focus on value generation, not just budget availability.
Podcast

McKinsey Talks Operations
– The new podcast from McKinsey’s Operations Practice explores cutting through the noise to transform strategy into lasting operations success.

Featured podcast

Podcast

McKinsey Talks Operations Podcast

Cutting through the noise to transform strategy into lasting operations success

Special collections

Collection

The industrial revolution in services
– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.
Collection

Building supply-chain resilience
– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care
– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Video

How businesses can drive growth through Industry 4.0
– Matteo Mancini, senior partner based in our Singapore office, explains the concept of ‘lighthouses’, McKinsey's collaboration... with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0 technologies.
Video

What is driving adoption and advances for Industrial 4.0 technologies across Asia?
– Karel Eloot, senior partner in our Shanghai office, discusses what is driving adoption and advances for Industrial 4.0 technologies... across Asia, and shares how leaders should think about the future of manufacturing in region.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim
– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum. Test by Subhajit.
Collection

Win the next normal with technology in automotive and industrial manufacturing
How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

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MORE INSIGHTS

Commentary

Want to drive inclusive economic growth? Start with manufacturing
– The decline of the US manufacturing industry has contributed to rising inequality and hurt the country’s global competitiveness—a... revitalization could contribute to sustainable and inclusive growth.
Interview

You can’t move too fast: A conversation with Andy Penn
– As CEO of Telstra, Andy Penn reinvented the company’s product offerings, digital capabilities, overall structure, and performance.... Here’s how he transformed the organization to meet the moment.
Interview

Capability building for frontline workers: A conversation with Kevin Carmody
– Effective capability building programs enable organizations to develop the mindsets, behaviors, and skills needed to power a transformation... and achieve their full potential. McKinsey senior partner Kevin Carmody talks about the importance of building capabilities in frontline workers and their role in the success of a company’s transformation.
Survey

Your questions about automation, answered
– A new survey sheds light on the state of automation, the benefits that automation brings, and best practices for scaling automation... technologies successfully.
Survey

Your questions about automation, answered
– A new survey sheds light on the state of automation, the benefits that automation brings, and best practices for scaling automation... technologies successfully.
Survey

Your questions about automation, answered
– A new survey sheds light on the state of automation, the benefits that automation brings, and best practices for scaling automation... technologies successfully.
Interview

Transformation and ‘the more things change’: A conversation with Seth Goldstrom
– The definition of transformation has evolved over the years. McKinsey senior partner Seth Goldstrom discusses that evolution and... some of the core elements that remain essential to transformation success.
Interview

Transformations and a hybrid workforce: A conversation with Seth Goldstrom
– Many organizations have adopted a hybrid or fully remote workforce in response to the COVID-19 pandemic. McKinsey senior partner... Seth Goldstrom talks about leading transformations in this new dynamic.
Interview

The role of the executive team in a transformation: A conversation with Jon Garcia
– In large-scale transformation programs, the tone is set at the top.
Interview

Three ways transformation has changed (and three ways it hasn’t): A conversation with Seth Goldstrom
– Recent global challenges have shown evolving approaches to transformation and some enduring transformation best practices.
Interview

A formula for transformation success: A conversation with Jon Garcia
– Organizations can learn from a three-part equation on the critical factors for a successful transformation.
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Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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