When CIOs play an active role in business strategy, IT performance on a wide range of functional and business tasks improves. But in McKinsey’s latest survey on business technology,1 few executives say their IT leaders are closely involved in helping shape the strategic agenda, and confidence in IT’s ability to support growth and other business goals is waning. Moreover, IT and business executives disagree strongly on the function’s overall priorities—though both sides agree on the need for better data and analytics talent, a challenge that has grown in importance since the previous survey. The results suggest that closing the gap to engage more CIOs in strategy discussions could deliver business benefits and address widespread concerns over IT effectiveness.
Performance issues and misaligned priorities
On the whole, executives’ current perceptions of IT performance are decidedly negative. Beyond providing basic services and managing infrastructure, just one-third or less of respondents say their IT functions are very or extremely effective at a wide range of tasks. Even within IT, the shares reporting effective performance are small (Exhibit 1). The results also indicate fading confidence in IT’s ability to support key business activities, such as driving growth. In the 2012 survey on business and technology, 57 percent of executives said IT facilitated their companies’ ability to enter new markets. Now only 35 percent say IT facilitates market entry, and 41 percent report no effect.
Within IT itself, few executives report effective performance.
As digitization spreads, executives say their companies have dramatically expanded their use of IT to improve the effectiveness of business processes since 2012. Yet survey results indicate that there is little awareness of or agreement on how IT can meaningfully shape a business’s future. IT and business executives still differ in their understanding of the function’s priorities and budgets. Nearly half of technology respondents see cost cutting as a top priority—in stark contrast to the business side, where respondents say that supporting managerial decision making is one of IT’s top priorities (Exhibit 2).
Across functions, views diverge on IT’s top priorities—particularly on costs and information.
When asked about IT spending for 2015, IT executives are more likely than their business peers to expect that their budgets for both operating expenses and new investments will shrink (Exhibit 3).
Business executives are more bullish than their peers on increased IT spending.
Hail to the chief
Despite downbeat assessments of IT effectiveness, the results suggest one clear element of high-performing IT organizations: active CIO involvement in the business. Where respondents say their CIOs are very or extremely involved in shaping enterprise-wide strategy, they report much higher IT effectiveness than their peers whose CIOs are less involved.
What’s more, both IT and non-IT executives recognize a link between CIO involvement and performance. The survey asked each group to rate IT’s effectiveness on separate dimensions.2 The differences are especially stark regarding IT’s ability to manage its organizational health, according to IT executives, and to partner with the business to develop new capabilities, according to business respondents (Exhibit 4). At companies with the most involved CIOs, executives are also much likelier than others to say IT facilitates business activities, including new-market entry and the creation of new products.
Where CIOs are more involved in business strategy, respondents report more effective IT performance.
We know from experience that CIOs with a seat at the strategy table have a better understanding of their businesses’ near- and longer-term technology needs. They are also more effective at driving partnerships and shared accountability with the business side. Unfortunately, CIOs don’t play this role of influential business executive at many organizations. The results show that just over half of all respondents say their CIOs are on their organizations’ most senior teams, and only one-third say their CIOs are very or extremely involved in shaping the overall business strategy and agenda.
The CIO’s impact on functional performance is underscored further by the fact that roughly one-fifth of respondents (23 percent of IT respondents and 18 percent of all executives) believe a change at the top of IT management is one of the most significant initiatives that could fix IT’s shortcomings.
Continuing talent and organizational-health challenges
Executives continue to cite the overall quality of IT talent as another key to improving the function’s performance. Better talent is cited second, just behind better business accountability for IT-related projects and more often than in the 2013 survey (Exhibit 5). But talent acquisition remains difficult: roughly two-thirds of executives still say attracting IT talent is a significant challenge for their organizations, similar to what respondents reported previously.
Better talent rises as a potential solution to lagging IT performance.
Not surprisingly, the most recent results suggest a notable rise in the need for data- and analytics-related talent since the previous survey (Exhibit 6). With respect to acquiring the best talent, some of the levers (and the challenges) have also changed in the past year. The frustration with talent acquisition is clear, with nearly twice the share of respondents as in 2013 now saying their organizations need better-trained or better-funded recruiting organizations. Among IT respondents, 27 percent cite a better recruiting organization as a way to improve talent acquisition, up from 12 percent the year before.
The need for analytics- and data-related talent has grown more pressing since 2013.
As in 2013, executives cite improved culture, energy, and morale among the top-three ways to improve talent acquisition. But building a healthy IT organization remains an elusive goal. Nearly three-quarters of IT respondents rate their functions as slightly or not at all effective at actively managing organizational health and culture. At companies with the most involved CIOs, though, nearly 50 percent of respondents report effective management of the IT organization’s health and culture; only 10 percent of all others say the same.
- Reimagine the CIO’s role. The survey results suggest that companies would do well to empower and require their CIOs and other technology leaders to play a more meaningful role in shaping business strategy. This means shifting away from a CIO with a supplier mind-set who provides a cost-effective utility and toward IT leadership that is integrated into discussions of overall business strategy and contributes positively to innovating and building the business. Some ways to encourage such changes include modifying reporting lines (so the CIO reports to the CEO, for example, rather than to leaders of other support functions), establishing clear partnerships between the IT and corporate-strategy functions, and holding both business and IT leaders accountable for big business bets.
- Develop IT’s business savvy. Before they can contribute to overall business strategy, many CIOs and IT leaders may need to improve their understanding of the business. To cultivate IT leaders who have both business and technology know-how, companies can rotate executives into different roles, foster partnerships and knowledge exchange among strong business leaders and strong IT leaders, and recruit business executives with strong technology backgrounds into IT.
- Build a distinctive recruiting engine. Respondents note the growing importance of the recruiting machine as a driver of better IT talent. In our experience, hiring new talent is often left to the IT function’s HR team. But the real work and ownership should lie with IT leadership. Leaders must provide HR with input on the most relevant elements of a role’s requirements, the necessary capabilities, the criteria for evaluating candidates, the best sources of talent, and—most important—a forecast of their talent needs over the next 18 to 24 months. Their systematic, hands-on partnership with HR is the linchpin to a distinctive and productive hiring capability.