Back to How We Help ClientsNischay SuriNischay Suri
Impact Story

From empty warehouse
to digital business

With over 150 years’ experience in the travel industry, our client had mastered the art of delivering spectacular vacations for their customers.

But their long-established business model of selling travel packages by phone and brochure was being disrupted by tech-native firms, and the younger generation had begun booking travel from fully online competitors.

With no digital capabilities and no value proposition for digital talent, the company needed to reinvent itself.

“This wasn’t about building online sales channels. It was about putting technology at the front of everything—transforming the business model.”

— Interim head of product

In only nine months, we built a new digital business from the ground up:

  • designed a unique organizational structure for the digital entity, and defined how it would interact with the broader organization
  • built and released new user-centric digital products, including a redesigned global website and intuitive travel-agent sales tools
  • attracted and hired a full team of digital experts, including product managers, software engineers, user-experience designers agile coaches
  • used design thinking principles and zero-based design workshops to create a customer-first culture across the full organization

Impact in 12 months

40+

digital experts

hired and onboarded

5

brand new digital products

designed & launched

100+

new products & services

identified for the roadmap

Capability spotlight

Digital Business Building

A new approach to reinvention: we kick-start the transformation with McKinsey Digital product teams and interim management, building and operating a new digital organization. As we hire top talent into the group, we gradually scale down our team, transferring a fully functioning digital unit back to you.
Learn more
LEAP

Examples of our work

How Telkomsel transformed to reach digital-first customers

Flying across the sea, propelled by AI

How a steel plant in India tapped the value of data

Putting tech at the heart of pizza delivery

Recovering from a major cybersecurity attack

Turning machine learning into action pays off

A new Internet of Things platform and business

Out of the garage—a new digital bank

Transforming customer experience in wealth management

Connect with McKinsey Digital

Contact